Terms of Service

Last updated: June 23, 2026

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and LUMJHAAI (“we,” “our,” or “us”) governing your access to and use of the LUMJHAAI platform, including the Engage, Discover, and Comply modules, associated APIs, embeddable widgets, mobile integrations, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

Account: Your registered workspace on the LUMJHAAI platform.
Agent: An AI-powered chatbot or assistant you create and deploy through the Service.
Client / Customer: The business or individual who subscribes to and administers an Account.
Customer Data: All documents, content, product data, policies, URLs, calendar information, conversation history, lead data, and any other material you upload, crawl, or connect to the Service.
End User: A person who interacts with your Agent through a deployed widget, messaging channel, or API.
Module: A packaged set of Service features — Engage (chatbot), Discover (site search), or Comply (policy vault).
Subscription: Your selected plan granting access to the Service and its features.
Usage Limits: The maximum number of agents, messages, tokens, documents, and integrations permitted under your plan.

3. Eligibility & Acceptance

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and references to “you” include that organization.

We reserve the right to refuse Service to anyone for any reason that is not prohibited by law.

4. Account Registration & Security

You must provide accurate, current, and complete information when registering your Account and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and API keys.
You are responsible for all activities that occur under your Account, including actions by team members you invite.
You must notify us immediately at info@lumjha.ai if you suspect unauthorized access to your Account.
You may not share your Account credentials with unauthorized third parties or allow multiple concurrent users to share a single login.

5. Customer Data Ownership & Rights

5.1 You Own Your Data

All Customer Data is and remains your exclusive property. These Terms do not transfer any intellectual property rights in your Customer Data to LUMJHAAI. You retain full ownership of all documents, content, conversation history, leads, brand materials, and any other data you create, upload, or connect to the Service.

5.2 License to Process Your Data

By using the Service, you grant us a limited, non-exclusive, non-transferable, worldwide license to host, store, index, transmit, and process your Customer Data solely and exclusively for the purpose of providing the Service to your Account. This license terminates when you delete the relevant data or close your Account, subject to our standard backup-expiration schedules.

5.3 No Use for Public Model Training

We do not use your Customer Data to train, fine-tune, or improve any shared, public, or third-party AI models. Your data is used only within the RAG pipeline to generate responses for your own Agents.

5.4 Data Portability & Deletion

You may export or delete your Customer Data (documents, leads, conversation history) at any time from the dashboard. Upon Account termination, we will delete or anonymize your Customer Data in accordance with our Privacy Policy. You may also request expedited deletion by contacting info@lumjha.ai.

5.5 Your Responsibilities for Customer Data

You represent and warrant that: (a) you have all necessary rights, licenses, and permissions to upload, process, and use the Customer Data in connection with the Service; (b) your Customer Data does not violate any applicable law or third-party rights; and (c) you are solely responsible for the accuracy, legality, and appropriateness of your Customer Data and the Agent outputs derived from it.

6. Service Modules & Features

The Service comprises the following Modules, available according to your Subscription plan:

Engage: Create and deploy conversational AI Agents trained on your knowledge base. Includes RAG-powered responses, lead capture forms, appointment scheduling (via Google Calendar), multi-channel messaging (web widget, Facebook Messenger, WhatsApp Business, Instagram, Telegram, TikTok, Viber), and agent analytics.
Discover: Build a site-search experience for your website by crawling and indexing your content. Includes an embeddable search widget, search analytics, and multi-site indexing.
Comply: Store, manage, and surface policy and compliance documents through an AI-powered policy vault. Supports regulatory document retrieval and policy-specific agent responses.

Additional Modules may be available as add-ons or during trial periods. Trial access is subject to defined limits and duration, after which continued access requires a paid Subscription.

7. Knowledge Base & RAG Processing

The Service processes your Customer Data through a Retrieval-Augmented Generation (RAG) pipeline: documents are chunked, embedded via our semantic encoding service, and stored in a dedicated vector namespace scoped to your Account. At query time, relevant chunks are retrieved and used as context for AI-generated responses.

Supported data sources include: direct document uploads (PDF, DOCX, TXT, CSV, JSON), website crawling, Google Drive, Shopify product catalogs, and custom feed APIs.

You are responsible for the quality and legality of the content you index. We reserve the right to remove content that violates these Terms or applicable law.

8. Team Access & Permissions

Accounts support multi-user workspaces with role-based access control:

Owner: Full administrative control over the Account, billing, team, and all Agents.
Admin: Can manage Agents, knowledge bases, integrations, and team members, but cannot change billing or transfer Account ownership.
Member: Access limited to Agents and features assigned by an Owner or Admin.

You are responsible for the actions of all users under your Account, including team members invited by you. You must ensure all team members comply with these Terms.

9. Third-Party Integrations

The Service supports integrations with third-party platforms including Meta (Facebook Messenger, WhatsApp Business, Instagram), Telegram, TikTok, Viber, Google (Drive, Calendar), Shopify, and Stripe. By enabling any integration, you agree to the applicable third-party terms of service and privacy policies.

You are responsible for: (a) maintaining valid authorization for each connected platform; (b) complying with each platform’s usage policies, including Meta’s messaging policies and WhatsApp Business Policy; and (c) ensuring any messaging you send through the Service complies with applicable anti-spam, TCPA, GDPR, and other laws.

We are not responsible for the availability, accuracy, or actions of third-party platforms. Changes to third-party APIs may affect Service features without notice.

10. API Access & Developer Terms

Where your plan includes API access, we grant you a limited, non-exclusive, non-transferable license to interact with the Service programmatically via our APIs. You must:

Keep your API keys confidential and rotate them promptly if compromised.
Not exceed rate limits or Usage Limits associated with your plan.
Not use the API to build a competing service or to reverse-engineer the Service.
Ensure all API-driven interactions comply with these Terms and applicable law.

We may modify, deprecate, or discontinue API endpoints with reasonable notice.

11. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable local, national, or international law or regulation.
Upload or transmit content that is defamatory, obscene, threatening, discriminatory, or otherwise unlawful.
Upload copyrighted materials without authorization from the rights holder.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
Introduce malware, viruses, or malicious code into the Service.
Attempt to gain unauthorized access to any part of the Service, other Accounts, or related systems.
Circumvent, disable, or interfere with security features, rate limits, or access controls.
Scrape, crawl, or data-mine the Service for purposes other than your own authorized use.
Deploy Agents that generate misleading, deceptive, or harmful content without appropriate disclosures.
Use the Service to send unsolicited communications (spam) to End Users.

We reserve the right to investigate and take appropriate action against violations, including removing content, suspending Accounts, and reporting to law enforcement.

12. AI Limitations & Output Disclaimer

LUMJHAAI uses large language models and retrieval-augmented generation to produce Agent responses. You acknowledge that:

AI-generated outputs may be incomplete, inaccurate, outdated, or unsuitable for your intended use.
Outputs are based on the Customer Data you provide; the quality of responses depends on the quality and accuracy of your knowledge base.
AI responses do not constitute legal, medical, financial, or professional advice.
You are solely responsible for reviewing AI-generated content before deploying it publicly and for any consequences arising from its use.
You must not deploy Agents in safety-critical contexts (e.g., medical triage, emergency services) without human oversight.

13. Subscriptions & Billing

13.1 Plans & Fees

Access to the Service requires a paid Subscription or an active free trial. Subscription fees, plan features, and Usage Limits are described on our pricing page and may be updated from time to time. Continued use after a price change constitutes acceptance of the new pricing.

13.2 Billing & Payment

Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
Subscriptions renew automatically at the end of each billing period unless canceled before the renewal date.
All fees are exclusive of taxes. You are responsible for any applicable taxes, levies, or duties.
Past-due accounts may result in service suspension. Accounts unpaid for an extended period may be terminated.

13.3 Usage Limits & Overages

Each plan includes defined limits for agents, messages, tokens, documents, and integrations. Usage is tracked in real time. Exceeding plan limits may result in throttling or a prompt to upgrade. We are not liable for service degradation caused by your exceeding applicable limits.

13.4 Refunds

Subscription fees are generally non-refundable except where required by law. If you believe you were charged in error, contact info@lumjha.aiwithin 30 days of the charge.

13.5 Plan Downgrades

Downgrading your plan may result in reduced access to features or Agents that exceed the lower plan’s limits. Excess Agents or data may be vaulted (inaccessible but preserved) until your plan is upgraded or the data is deleted.

14. Intellectual Property

The Service, including its software, architecture, interface designs, RAG pipeline, embedding models, documentation, and all LUMJHAAI branding, is owned by LUMJHAAI and protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property beyond the limited license to use the Service as described herein.

You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from any part of the Service without our prior written consent.

15. Confidentiality

Each party may disclose confidential information to the other in connection with the Service. Each party agrees to keep the other’s confidential information strictly confidential and to use it only for purposes of performing obligations under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available without breach; (b) was already known to the receiving party; (c) is disclosed with prior written approval; or (d) must be disclosed by law or court order.

We treat your Customer Data as confidential and will not disclose it except as required to provide the Service or as required by law.

16. Service Availability & Maintenance

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance (with advance notice where practicable) or emergency maintenance as required. We are not liable for downtime caused by factors outside our reasonable control, including third-party platform outages, internet infrastructure failures, or force majeure events.

We reserve the right to modify, update, or discontinue features of the Service with reasonable notice. Material changes to core functionality will be communicated via email or in-app notification.

17. Termination

17.1 Termination by You

You may cancel your Subscription at any time from the billing settings in your Account. Cancellation takes effect at the end of the current billing period. You remain responsible for all fees incurred before cancellation.

17.2 Termination by Us

We may suspend or terminate your Account immediately if: (a) you materially breach these Terms and fail to cure within 14 days of notice; (b) you engage in fraudulent, abusive, or illegal conduct; (c) your Account poses a security risk to us or other customers; or (d) we are required to do so by law.

17.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will retain and then delete your Customer Data in accordance with our Privacy Policy. Sections 5 (Customer Data Ownership), 12 (AI Limitations), 14 (Intellectual Property), 15 (Confidentiality), 18 (Limitation of Liability), 19 (Indemnification), and 21 (Governing Law) survive termination.

18. Disclaimer of Warranties & Limitation of Liability

18.1 Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE.

18.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUMJHAAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 100.

19. Indemnification

You agree to indemnify, defend, and hold harmless LUMJHAAI and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your Agents and the content they generate; (d) your violation of these Terms; or (e) your violation of any applicable law or third-party right.

20. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute is not resolved within 30 days of written notice, either party may pursue formal legal remedies as permitted under applicable law.

Nothing in this section limits either party’s right to seek injunctive or other equitable relief from a court of competent jurisdiction to prevent or stop intellectual property infringement or unauthorized access to the Service.

21. Governing Law

These Terms are governed by and construed in accordance with applicable law. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

22. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and notify you via email or in-app notification at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and cancel your Subscription before the effective date.

23. General Provisions

Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and LUMJHAAI regarding the Service and supersede all prior agreements.
Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect.
Assignment: You may not assign or transfer these Terms or your Account without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or third-party platform outages.
No Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement of that provision.

24. Contact Us

For questions about these Terms, billing, data deletion requests, or legal notices, please contact us at info@lumjha.ai.